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Monica
Getting stuck into QABot role and feeding it Qs & As Brainstormed improvement ideas for CSAT Taking on on hold tickets and learning lots from them Decorating house Tracking on hold tickets Catching up on Strategy. First draft of strategy items Working w/ other teams on something different (strategy) Pushed back on providing config to…
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Lindsey
Getting involved w/ People Ops Met w/ Michael H about improved communication, processes etc. w/ US team Messaging feedback to colleagues about tickets Revived a dead plant in the office Helping others w/ their Qs / issues Helping w/ curation for LDN art show Support shifts over Xmas and New Year Actively working on disability,…
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Lilla
Got button added to Humix to import ‘Disable Ads by Page’ rules Being proactive w/ QABot, writing new KB article, and generally finding opportunities to grow role Launched coding club Handled a tricky Key Values ticket Support shifts over Xmas and New Year, particularly on call shift Pushing through a difficult week First weekend shift…
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Anya
Pushed herself to DM people about running trainings for Access Wow Improved the metrics spreadsheet SEO accreditation Taking time off to do nothing Knocked down wall in house Put together a sleep schedule Got French ticket queue down Expressing difficult technical detail in French Put together an amazing Paris itinerary First Fruitful office order Presenting…
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Chelsea
Helped first pubs w/ issues upon return from mat. leave Positive meetings w/ Harry + Heather RE: Community, set up a meeting w/ Jan Was able to resolve difficult issue and got praise from Lilla for it First weekend shifts Managed to juggle two live chats at once Settling girls into nursery Surgery on wrist…
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Adonis
Filling out 15Five’s consistently Successfully wording responses to cover for colleagues’ mistakes on tickets Completed lots of secondary reviews Submitted first performance review tickets Convinced landlord not to increase rent Persuaded an MQ to stay with the company Gave a really good response to a tough ticket Quickly using ChatGPT to answer tickets Managed lots…